Robocall Guide · Answers
Are unsolicited marketing texts illegal?
If a company sends you a marketing text and you never gave written permission, it’s usually breaking the law, and each text can be worth $500 to $1,500.
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Short answer
Usually, yes. The TCPA generally bars companies from sending automated marketing texts to your cell phone unless you gave them written permission first. Without that consent, an unsolicited promotional text is typically illegal, and each one can be a $500 violation, or $1,500 if the conduct was willful. You don’t have to have been a customer for it to count.
What makes a marketing text unlawful
- It’s a marketing or promotional message, not a one-on-one personal text.
- You never gave written permission to be texted ads.
- It was sent with an automated system, as bulk blasts usually are.
- Each unlawful text can be worth $500 to $1,500, and they stack.
The default rule: no consent, no marketing text
The law starts from a simple place. A company generally can’t send you automated marketing texts unless you gave it written permission to do so. That permission has to be real and specific. It can’t be buried, assumed because you once bought something, or transferred to you because a previous owner of your number said yes.
So when a promotional text shows up out of the blue, whether a sale, a crypto pitch, or a “you’ve been selected” offer, and you never opted in, that’s the default rule being broken. The product can be legitimate and the text can still break the law. What matters is that the company texted your cell without the consent the law requires.
One common source of confusion is where the company got your number. A data broker sold it, a partner shared it, or a prior owner of the number once signed up. None of that gives a new sender permission to text you. Consent has to come from you, for marketing, in writing. If the company can’t point to that, the texts it sent you are on the wrong side of the default rule no matter how it got your number.
Marketing vs. messages you actually asked for
Not every text is a violation. If you gave a business your number and agreed to get texts, like order updates, an appointment reminder, or a login code, those are usually fine, because you asked for them. The line is consent and purpose. A transactional text you signed up for is different from a marketing blast you never agreed to.
The trouble starts when a company stretches a narrow yes into a flood of ads, texts after you opted out, or sends marketing to people who never signed up at all. To see exactly which features make a text crossable into a claim, read what makes a marketing text illegal.
What an unsolicited text can be worth
When a marketing text is unlawful, the law puts a number on it: $500 per text, or up to $1,500 if the conduct was willful. Those amounts stack, since each text is counted on its own, so a string of unsolicited messages can add up faster than people expect. And the value doesn’t depend on the texts having cost you anything; the figure is fixed by law.
This holds even if you were never the company’s customer. Wrong-number marketing texts and blasts to people who never signed up are exactly the kind of conduct the rule targets. So the fact that you have no relationship with the sender isn’t a problem for a claim. If anything, it underscores that you never gave the permission a marketing text requires.
What you can do about it
First, reply STOP. A legitimate sender has to honor it, and if they keep texting after that, the later messages are an even stronger claim. Save the texts. Screenshots of the message and the sender’s number are the evidence that matters.
Then find out if you’re owed something. A free review with Max Morgan, Esq., a real TCPA attorney, will tell you whether your texts add up to a case. If they do, he works on contingency: no fee unless you recover, nationwide. Every case is different, and the review costs you nothing. See how a spam text lawsuit works for the full picture.
Related: What makes a marketing text illegal · Can I sue for spam texts? · Can I sue if I once gave my number? · Spam text message lawsuit
What kind of calls are you getting?
Each of these is a real, recoverable claim under the TCPA.
Wrong-number robocalls
Prerecorded or auto-dialed calls meant for someone else. You can have a claim even though you’re not a customer.
About wrong-number robocall claimsWrong-number debt collection
Auto-dialed collection calls for a debt that was never yours. Illegal twice over, and it pays.
About wrong-number debt collection claims“Stop calling me”
You told them to stop and the calls kept coming. Each one can be a separate violation.
About claims for calls after you said stopSpam text messages
Marketing texts you never agreed to count under the TCPA too. Screenshots are often all the proof you need.
About spam text message lawsuitsDo-Not-Call violations
Registered your number and the calls didn’t stop? Continued telemarketing may entitle you to damages.
About Do Not Call violation claimsPrerecorded cell calls
Robotic or artificial-voice calls to your cell without consent are a clear TCPA violation.
About prerecorded cell call claimsMore on unsolicited marketing texts
Is it illegal if the company is real and the offer is genuine?
It can still be illegal. What matters is whether you gave written permission to be texted ads, not whether the business or its product is legitimate.
What if the text came from a short code or a ‘no-reply’ number?
Short codes and no-reply senders are still covered. Save the number and the message; a free review can identify who’s behind it.
Does an unsubscribe link make the text legal?
No. Offering a way to opt out doesn’t fix sending you marketing you never agreed to in the first place. The missing consent is still the problem.
I gave a store my number at checkout. Did I consent to marketing texts?
Not necessarily. Giving a number for a receipt or a purchase isn’t the same as agreeing, in writing, to receive automated marketing texts. Marketing consent has to be clear and specific. If you never agreed to marketing, those texts may still be violations.
Is a pre-checked consent box enough?
Generally no. Consent is supposed to be a deliberate, written yes from you. A box that was already checked, or permission buried in unrelated terms, usually doesn’t meet the standard. The texts that follow can still be illegal.
Can I take back consent I already gave?
Yes. You can revoke consent at any time, and you don’t need special wording. Replying STOP or any clear request to stop works. Texts that keep coming after that can be treated as willful, raising the amount toward $1,500 each.
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