Robocall Guide · Answers
What should I do when I get a robocall?
Don’t engage, keep a record, and report it. Those same records also matter if the call was illegal, because you may be owed $500 to $1,500 each.
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Short answer
Don’t engage. Let it go to voicemail and never press a key or say “yes.” Then write down the basics, save any voicemail or text, and report it. Those few notes protect you from scams and double as evidence: if the call was an illegal robocall, you may be owed $500 to $1,500 for each one.
Your move, step by step
- Don’t engage: no pressing keys, no “yes,” no callbacks.
- Keep a record: date, time, number, recording or live agent.
- Report it to the FTC and your carrier.
- Those records also show whether you’re owed money.
In the moment: don’t engage
The first rule is the simplest: the less you interact, the better. When an unknown number rings:
- Let it go to voicemail. If it matters, they’ll leave a message. Answering confirms your number is live and invites more calls.
- If you do pick up, don’t talk. Don’t say “yes,” don’t confirm your name, don’t answer “can you hear me?” Recorded “yes” responses can be misused.
- Never press a key. “Press 1 to be removed” almost always just verifies you’re a real person and gets you more calls, not fewer.
- Hang up on pressure. Threats of arrest, demands for gift cards or crypto, “your account is suspended.” These are scams. Hang up and don’t call back the number they gave you.
This protects you whether the call is a scammer or a rule-breaking company. Either way, silence and a quick hang-up are the right instinct.
Right after: keep a record
This is the step almost everyone skips, and it’s the one that turns an annoyance into a possible claim. It takes thirty seconds:
- Note the date and time of the call.
- Note the number that showed on your screen (even if it’s spoofed, it still matters).
- Note what happened. A recording? A pause before a live person? What were they selling?
- Save the evidence. Keep voicemails, screenshot texts so the sender number and timestamp show, and don’t delete your call log.
A running note in your phone is plenty. If the calls repeat, that log becomes a timeline, and a timeline is exactly what an attorney needs. For more on what helps, see how to report a robocall.
Then: report it, and find out if you’re owed money
Two final moves close the loop.
Report the call. File with the FTC at reportfraud.ftc.gov, use your carrier’s free spam-reporting tool, and if you’re on the Do Not Call list, note that the call came anyway. Reporting feeds enforcement and helps build the broader record against bad actors. See the Do Not Call Registry.
Find out if you’re owed money. Reporting punishes the caller, but it doesn’t put anything in your pocket. The TCPA does. If the call used an autodialer or a recording to reach your cell without your written permission, or kept coming after you said stop, it can be worth $500, up to $1,500 if willful, and those amounts stack across calls. You don’t have to identify the caller or have been a customer. Take the records you just saved and get a free read from Max Morgan, Esq. He’ll tell you honestly whether the calls are worth pursuing, on contingency, with no fee unless you recover. See if you qualify.
Related: How to report a robocall · Do Not Call Registry · What is a robocall? · Do I qualify?
How it works
Three steps. No cost to find out. No obligation to go further.
Tell us what happened
Answer a few plain-English questions about the calls or texts. It takes about two minutes.
Max reviews it free
Max Morgan’s team looks at your answers and tells you, honestly, whether you have a claim worth pursuing.
If you qualify, he fights for it
You pay nothing up front and nothing unless you recover. Max handles the case.
More on handling robocalls
Should I press 1 to be removed from the list?
No. For illegal robocallers, that option usually just confirms your number reaches a real person and leads to more calls. Hang up instead.
What information should I write down about a robocall?
The date and time, the number that showed up, whether you heard a recording or a live agent, and what they were selling. Save voicemails and screenshot any texts. That record is what an attorney needs.
Is it worth doing anything if the calls keep happening?
Yes. Repeated illegal calls add up because damages stack at $500 to $1,500 per call. Keep your log, report them, and get a free review to see whether you’re owed money.
Find out in about two minutes
See if your calls are worth money.
Answer a few questions and Max Morgan, Esq. will tell you, free, whether you have a case. No cost, no obligation, no fee unless you recover.