Robocall Help · Massachusetts
Robocall Lawyer in Massachusetts: $500 to $1,500 Per Illegal Call
Massachusetts is one of the few states that still runs its own Do Not Call Registry, kept by the Office of Consumer Affairs and Business Regulation since 2003, and its telemarketing law (M.G.L. c. 159C) bans sales calls made with a recorded message device. Both sit on top of the federal TCPA, which is where the money in these cases comes from. If illegal calls or texts are hitting your phone in Massachusetts, you may be owed $500 to $1,500 per call.
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Massachusetts robocall law at a glance
The federal TCPA covers everyone in Massachusetts. The state adds a no-call list of its own, a calling-hour limit, and a ban on recorded sales pitches.
Chapter 159C, section 3 of the Massachusetts General Laws sets four limits on unsolicited telephonic sales calls. A telephone solicitor may not call a consumer whose number is on the state’s quarterly no sales solicitation calls listing, may not place a call to be received between 8 p.m. and 8 a.m. local time, may not send the pitch as an unsolicited fax, and may not use a recorded message device.
The state registry is separate from the National Do Not Call Registry. Massachusetts residents who want the full coverage register on both. The state list is handled by the Office of Consumer Affairs and Business Regulation, while consumer complaints about telemarketers and robocallers go to the Attorney General’s Consumer Advocacy and Response Division in Boston.
None of this replaces the federal Telephone Consumer Protection Act. The TCPA is the law that lets a private person sue for $500 to $1,500 per call or text, and it applies in Springfield exactly the way it applies in Seattle. Cases are handled nationwide under the federal TCPA. Local counsel is associated where Massachusetts rules require it.
Two laws protect Massachusetts residents
A federal law covers everyone, and Massachusetts adds a state list and its own call rules.
The TCPA
The Telephone Consumer Protection Act, the nationwide law behind every claim.
- Protects everyone in Massachusetts, no matter the state rules.
- Bars autodialed or prerecorded calls and texts to your cell without consent.
- $500 to $1,500 per call, stacking with every violation.
- You can sue personally, you don’t wait on the government.
Telemarketing Solicitation, M.G.L. c. 159C
How Massachusetts adds to your protection under the federal rules.
- Calling hours: no unsolicited sales call may be received between 8 p.m. and 8 a.m. local time (c. 159C, § 3).
- Do Not Call: a state registry run by the Office of Consumer Affairs and Business Regulation, on top of the national list.
- Recorded messages: unsolicited sales calls made with a recorded message device are prohibited.
- Enforced by the Attorney General; state claims can sometimes be added to a federal TCPA case.
How the law works in Massachusetts
The federal Telephone Consumer Protection Act (TCPA) protects every Massachusetts resident. It makes it illegal for a company to call or text your cell phone with an autodialer or a prerecorded or artificial voice without your prior express consent, and it bars telemarketing calls to numbers on the National Do Not Call Registry. When a company breaks those rules, you can sue for $500 per illegal call or text, and up to $1,500 per call when the violation was willful or knowing. The amounts are counted per call, so a stack of unwanted calls to a phone in Worcester or Lowell adds up the same way it would anywhere else.
Massachusetts layers its own rules on top. Chapter 159C of the General Laws limits unsolicited telephonic sales calls: no calls to numbers on the state’s no sales solicitation calls listing, no calls received between 8 p.m. and 8 a.m., and no sales pitches delivered by a recorded message device. The state also runs the Massachusetts Do Not Call Registry through the Office of Consumer Affairs and Business Regulation, separate from the national registry, and the state’s consumer protection statute, M.G.L. c. 93A, can reach unfair or deceptive telemarketing as well. The Attorney General enforces these laws, and a state-law claim can sometimes be added to a TCPA case. In practice the TCPA is the engine: it is the statute with a clear private right of action and fixed per-call damages.
A federal TCPA claim for a Massachusetts resident is filed in the United States District Court for the District of Massachusetts, which sits in Boston, Worcester, and Springfield. Whether the calls hit a 617 number in Cambridge, a 508 number in Worcester, or a 413 number in the Pioneer Valley, the rules are the same. The federal TCPA has a four-year limitations period, but the clock and the count of calls both matter, so talk to us before assuming there is time.
Max Morgan, Esq. of The Weitz Firm in Philadelphia represents Massachusetts residents in these cases. Max is licensed in Pennsylvania and New Jersey, and because the TCPA is a federal law he handles claims for consumers across the country and associates Massachusetts counsel where the case requires it. Read about wrong-number robocall claims and calls that keep coming after you said stop, the two patterns that most often turn into a case. The review is free, and there is no attorney’s fee unless you recover.
Getting illegal calls in Massachusetts? Do this.
- Register on both lists.Add your number to the Massachusetts Do Not Call Registry at mass.gov and to the National Do Not Call Registry at donotcall.gov. Calls that continue after registration are evidence.
- Keep every call.Do not delete the log, the voicemails, or the text threads. Screenshots with the date, time, and number are what a TCPA claim is built on.
- Say “stop” and note the date.Under both Massachusetts law and the TCPA, a company that keeps calling after you tell it to stop is in a worse position. Write down when you said it.
- File a state complaint.The Massachusetts Attorney General’s Consumer Advocacy and Response Division takes consumer complaints online at mass.gov, or by phone at (617) 727-8400. The Do Not Call registry page also has a form for reporting a business that violates the state list.
- Report it nationally, then get a free review.Report the calls to the FTC at reportfraud.ftc.gov and the FCC at fcc.gov/complaints. Then tell us what is happening and we will tell you, free, whether you have a case. Our guide to reporting a robocall walks through each step.
Why Massachusetts residents reach out
Three patterns we hear from Massachusetts callers. If one sounds like your phone, it is worth a free look.
A company that calls a number on either registry can be liable under the TCPA and chapter 159C. The registration date is the starting line for counting violations.
Wrong-number collection robocalls to a cell phone are a common TCPA claim. You do not have to owe anything to bring one.
Marketing texts sent without consent count like calls under the TCPA. Screenshots are usually the only proof you need.
What we help Massachusetts residents with
Each of these is a real, recoverable claim under the TCPA.
Wrong-number robocalls
Prerecorded or auto-dialed calls meant for someone else. You can have a claim even though you’re not a customer.
About wrong-number robocall claimsWrong-number debt collection
Auto-dialed collection calls for a debt that was never yours. Illegal twice over, and it pays.
About wrong-number debt collection claims“Stop calling me”
You told them to stop and the calls kept coming. Each one can be a separate violation.
About claims for calls after you said stopSpam text messages
Marketing texts you never agreed to count under the TCPA too. Screenshots are often all the proof you need.
About spam text message lawsuitsDo-Not-Call violations
Registered your number and the calls didn’t stop? Continued telemarketing may entitle you to damages.
About Do Not Call violation claimsPrerecorded cell calls
Robotic or artificial-voice calls to your cell without consent are a clear TCPA violation.
About prerecorded cell call claimsHow it works
Three steps. No cost to find out. No obligation to go further.
Tell us what happened
Answer a few plain-English questions about the calls or texts. It takes about two minutes.
Max reviews it free
Max Morgan’s team looks at your answers and tells you, honestly, whether you have a claim worth pursuing.
If you qualify, he fights for it
You pay nothing up front and nothing unless you recover. Max handles the case.
Real cases Max has helped win
The TCPA is federal, so these results apply to Massachusetts residents too.
Wrong-number prerecorded debt-collection calls.
Lucas v. Synchrony Bank (N.D. Ind.)
Telemarketing to Do-Not-Call list & after opt-out.
Campbell v. Everything Breaks (D. Nev.)
385 wrong-number calls at $1,500 each.
Higgs v. Golden Title Loans (W.D. Tenn.)
Prerecorded calls to cell phones without consent.
Key v. Miracle Faith Center (N.D. Fla.)
Prior results do not guarantee a similar outcome. Every case is different.
Massachusetts robocall FAQs
Does Massachusetts have its own Do Not Call list?
Yes. The Massachusetts Do Not Call Registry has been in place since 2003 and is run by the Office of Consumer Affairs and Business Regulation. It is separate from the National Do Not Call Registry, so register on both. Telemarketers must honor each list, and a call to a registered number may violate both state and federal law.
Which court hears a robocall case for a Massachusetts resident?
A federal TCPA claim is filed in the United States District Court for the District of Massachusetts, which has courthouses in Boston, Worcester, and Springfield. Some claims can also be brought in state court. We decide venue with you once we have seen the call records.
Do I need a Massachusetts lawyer for a robocall case?
Not necessarily. The TCPA is a federal law that applies nationwide. Max Morgan, Esq. is licensed in Pennsylvania and New Jersey and handles TCPA claims for consumers across the country, associating Massachusetts counsel where the rules require it. The case review is free and there is no attorney’s fee unless you recover.
What does Massachusetts law add on top of the TCPA?
Chapter 159C bars unsolicited sales calls to numbers on the state registry, bans recorded message sales calls, and limits calling hours to between 8 a.m. and 8 p.m. It is enforced by the Attorney General, and M.G.L. c. 93A may also apply to unfair or deceptive telemarketing. A state claim can sometimes be added to a federal case, but the fixed $500 to $1,500 per call comes from the TCPA.
Are there calling-hour rules in Massachusetts?
Yes. Under M.G.L. c. 159C, § 3, a telephone solicitor may not make an unsolicited sales call that is received between 8 p.m. and 8 a.m. local time. A call outside that window breaks state law, and if it was autodialed or prerecorded to your cell it likely breaks the TCPA as well.
Explore: Wrong-number robocalls · How to sue a telemarketer · The state-by-state robocall law guide · Settlements
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